HELP CENTER
How can we help?
Find answers to common questions about riding, driving, payments, and your MOVEA account.
Frequently asked questions
Quick answers to the most common topics.
How do I book a ride?
Open the MOVEA app, enter your destination, choose your ride type, and confirm. Your driver arrives in minutes.
What payment methods are accepted?
We accept all major credit cards, debit cards, Apple Pay, Google Pay, and corporate accounts.
How do I become a driver?
Visit our Drive page, complete the online application, pass background checks, and start earning within days.
Can I cancel a ride?
Yes. Cancel free of charge within 2 minutes of booking. After that, a small cancellation fee may apply.
How is my fare calculated?
Fares are based on distance, time, and ride type. You see the exact price before confirming your booking.
Is my trip insured?
Every ride includes comprehensive insurance coverage from pickup to drop-off.
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